FAQ

Are your products fakes?
All our products are 100% original coming directly from the biggest medicine distributors worldwide, and you feel this from the first shot of juices or from the first tab

How long is the whole process of ordering and shipping?
Order confirmation with instructions for how to make payment is sent to your email address automatically and immediately after you submit your order.
Once payment is received, we process and dispatch your order within up to 3-5 business days. Shipping time will depend on various factors such as method of our shipping, postal service efficiency, customs clearance, international transit, etc., which is why we can only give you an approximation based on our statistics and former experience

What is the maximum amount I can order at one time?
We have no limits to how much you can order. However, you should consult a qualified person regarding the quantity you would like to order, since there may be import regulations on those specific products in quantity

Is it legal to purchase these products?
Since laws differ from country to country, we recommend you to contact a qualified lawyer regarding the regulations and restrictions of your country

Can I buy your products through another way aside from the website?

Since we are specialized in internet mail ordering, our services are only available through our website

How can I contact you?
Since our services are optimized to be conducted online and worldwide, You are more than welcome to contact our sales department through our website on page Contact us

How can I make an order?
Select what do you want to order. Then add some amount of products and click to "Add" or "Change" button.

Do I need a prescription to order?
A prescription is NOT required to order our products

What is Extensive customer service?
We offer comprehensive order support and customer service with full feedback and support

Questions about payment

Why do you have so low prices?
We are the cheapest on the web because we think as the customers

Where do I send my payment?
Information on where to send your payment is provided after you place an order, and is sent directly to your e-mail address. Please, follow the payment instructions carefully to avoid unnecessary delay

What is the your method of payment?
We accept payments via credit cards, bank wire transfers, money orders. Payments are normally processed and cleared within 1-2 business days.

Questions about shipping

How are products shipped?
We ensure that all packages are shipped with maximum discretion. We wrap items in carbon photo paper. Xray will not penetrate. Our organization name is not indicated on any package and shipments are made from various shipping points in USA and Europe to ensure maximum discretion and highest probability of successful delivery. Your order is delivered by first-class, priority airmail. Upon payment receipt, Your order will be shipped within 1-2 business day(s) and dispatched to final destination. Shipment is not traceable

How are bulk/large quantity orders shipped?
If the order is large enough to not fit in the same shipment envelope as a small sized order, we guarantee the order will be divided into the necessary amount of packages. No matter how large your order is, we reassure you the same discretion level and repackaging is used as with a small sized order

How long does the shipping process take?
Estimated delivery time is 5-17 working days, defence of destination.
5-10 business days to USA
5-12 business to Canada, Europe and Asia
10-17 businses days to South Africa
1-2 business day(s) for express shipping worldwide

Is there a possibility for a shipping delay?
However, this shipping time will depend on various factors such as postal service efficiency, customs clearance, international transit, etc., which is why we give you an approximation based on our statistics and former experience.
Usually 80-85% of airmail packages arrive under 10 days, while 15-20% will arrive in 2-3 weeks. This is a reflection of inconsistencies with various postal representatives, and not services provided by us. Delivery Delays Keep in mind that there are a couple of possible situations that can occur with your order to cause possible delivery delays. An international shipment normally passes through the local and national postal service in the country of origin, then exportation, as well as shipment transfer through ports of exit, transit to destination country with international postal service, importation in destination country (customs clearance), and finally the local and national postal service in the destination country. Each successive step has an impact on the delivery time. Even if the majority of these steps are successfully executed in a timely manner, inefficiency or temporary inactivity during any single step is enough to extend delivery time over the usual and allotted time frame

Do you ship to P.O. Boxes?
Yes, we ship to P.O. Boxes

Is a signature required for shipping?
Our shipping method requires no signature from your side upon delivery

Which country do you ship from?
We use various shipping points in USA and some European countries

Which countries do you ship to?
We ship worldwide

With customs we have 99.9% success to USA, 99.5% success to Canada and Europe and 97% to South Africa. Even if products get seized ( 1% possibility based on our statistics through years), we cover 100% of the loss

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